Store Shipping and Return Policy
All items in our store are 100% authentic, we work very hard to procure each item and do our best to maintain a consistent relationship with the original brand/manufacturer. We meticulously document every purchase with the original brand manufacturer and can authenticate each and every item we sell online and at our retail store.
Any access or use of crownforeverla.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at firstname.lastname@example.org to notify us of the nature of the question. Crown Forever will not accept any returns delivered to us without written consent from our RMA department and agreement prior to return to us.
Payments and Charges
Due to new environment during these unprecedented and for your security and ours we're accepting Paypal and Alipay as forms of payment. Crown Forever reserves the right to amend prices on the site at any time. From time to time, despite our efforts to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by the size and weight of your order in total cost.
Orders shipped outside of California are not subject to any sales tax.
Orders shipped to any California address:
- - California Sale Tax
- - All other countries are subject to their own duty and/or tariffs.
In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.
When ordering goods from Crown Forever for international deliveries you may be subject to import duties and/or taxes, Crown Forever is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Crown Forever cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Returns and Exchanges
Exchanges for store credit may be done within 14 days from purchase date with the exception of underwear, hats, swim wear, face masks, and final sale items. We kindly ask that all valid exchanges must be in unworn condition with attached tags and packaging. Crown Forever will not accept any returned merchandise without prior written communication and valid Return Authorization Number¹. Upon inspection and approval, Refund back to the original payment method will provided minus the shipping cost. Typically takes 1-3 Business Days for funds to show up in your account.If you received the FREE SHIPPING offer, the shipping costs will be deducted off your Store Credit total. All sale items, discounted merchandise, bikinis, hats, head wear and under garments are Final Sale and cannot be returned or exchanged. Crown Forever does not accept or resume any responsibility for loss of or damage to returned goods while in transit from the customer to our return facility. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system.
All charges incurred as the result of an exchange or return (ie. shipping, additional duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee before a Return Authorization Number is provided.
Chrome Hearts orders containing more than 5 items will incurs a 20% restocking fee. Please contact us after ordering if you are unsure about any aspect of your purchase. We can address all of your concerns as quickly as possible.
It is the customer's responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered in tact, unworn and in original purchased condition (with all tags still attached). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Please note we will not ship to PO Boxes, or APO boxes, whether for domestic or international orders.
Lost or Damaged Items
You understand and agree that Crown Forever shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. We ship everything with adult 21 and over signature and insurance coverage. Crown Forever will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.
Pre-orders / Special Orders
Preorders and Special Orders give our customers the opportunity to reserve an item before it arrives to our warehouse. When purchasing an item on preorder you will be charged in full at the time you place the order. Please note that the preorder delivery date is the date we expect the item in our warehouse. Upon receipt to our warehouse we ship the item to you. This date is an estimated date. We are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers. Preorder items are sold on a first come first serve basis. We will accept cancellations on preorder items, but for online credits only that can be used on future purchases. If for some reason we cannot fill your order we will issue a full refund.
Fraud Prevention / Card Holder Verification:
To protect our business against fraudulent orders we MAY require the customer to provide a copy of their Photo ID & Card used showing only the last 4 digits and the name on the card as shown in the example image below. We do this to verify that the cardholder authorized the transaction and make sure the order is not fraudulent or a stolen credit card. Sadly online fraud is very common and we must protect our business by making sure all orders are valid before shipping. If your order is flagged we will contact you directly for verification and the order will be placed ON HOLD until verification is received.
Reasons for verification required may include but are not limited to:
-Different shipping address than the verified billing address
-Billing address not an exact match to what your bank has on file (street address and/or zip)
-High Dollar amount orders
-Different names on the shipping / billing addresses
-Different billing shipping / billing addresses
We have state of the art A.I. fraud filters built into our checkout system and it checks your billing information against what your bank has on file among many other variables. If the billing address is not a match we will require verification. If your billing address is a match and your shipping address is a different location we may ask for verification. We can only verify the billing address with the fraud filter tools and if we take the risk to ship to a non verified address we will make sure it's authorized by the cardholder before doing so.
Upon receipt of cardholder verification we will immediately discard and delete your photo verification and mark your account as verified to prevent further inconvenience. Failure or refusal to comply will result in your order being cancelled. Please contact us if you have any questions or concerns. Thank you for your patience and understanding.
Purchases made through the Crown Forever Online Store are secured through PayPal, the most trusted internet payment processing company. All personal and credit card information transmitted are handled by PayPal’s secure connection. All personal contact information transmitted to us will not be shared, sold or solicited.
If you have questions regarding these terms, please contact us anytime.
Address Verification/alternate Shipping Address
Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit.
Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.
If your billing and shipping address do not match, we may require additional information to process your order. Orders requiring additional information may not only delay shipment, but we may sell out of the item prior to receiving the necessary information from you.
By accessing, browsing and/or using this website, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations.
If you do not agree to these terms, please do not use our website.
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